Refund Policy

Effective Date: August 1, 2025
Governing Law: Delaware, United States

1. General Refund Policy

ALL SALES ARE FINAL. Our virtual WhatsApp number service operates under a strict no-refund policy. By completing payment, you acknowledge and accept that no refunds will be provided under any circumstances.

2. Eligibility Criteria

2.1 Time Limits for Refund Requests

NO REFUND REQUESTS ARE ACCEPTED regardless of when submitted. There are no time limits because no refunds are available at any time.

2.2 Condition Requirements

NO CONDITIONS QUALIFY FOR REFUNDS including but not limited to:

• Service dissatisfaction

• Technical difficulties

• WhatsApp account blocks or restrictions

• User error or misunderstanding

• Change of mind or circumstances

• Inability to use the service

• Third-party platform changes or restrictions

2.3 Circumstances That Void Refund Eligibility

ALL CIRCUMSTANCES VOID REFUND ELIGIBILITY including:

• Immediate service activation upon payment

• Access to virtual number credentials

• Any attempt to use the service

• WhatsApp account creation or verification attempts

• Any telecommunications activity through the provided number

• User violation of terms of service

• Third-party service interruptions or blocks

3. Refund Process

3.1 How to Request Refunds

REFUND REQUESTS ARE NOT ACCEPTED. Any requests submitted to support@virtualwhatsapp.com will receive a response referencing this policy.

3.2 Required Information and Documentation

NO DOCUMENTATION IS REQUIRED because no refunds are processed under any circumstances.

3.3 Processing Timeframes

NO PROCESSING OCCURS as all refund requests are automatically denied in accordance with this policy.

4. Refund Methods

4.1 Original Payment Method Returns

NO RETURNS TO ORIGINAL PAYMENT METHODS will be processed under any circumstances.

4.2 Store Credit Alternatives

NO STORE CREDIT or account credits are provided as alternatives to monetary refunds.

4.3 Processing Fees

ALL PROCESSING FEES ARE RETAINED along with the full payment amount, as no portion of any payment is refundable.

5. Exceptions & Non-Refundable Items

5.1 Digital Products After Download/Access

ALL VIRTUAL NUMBERS ARE NON-REFUNDABLE immediately upon:

• Payment completion

• Number assignment

• Credential delivery

• Service activation

• Any access to account dashboard

5.2 Customized or Personalized Items

ALL VIRTUAL NUMBERS ARE CONSIDERED CUSTOMIZED as they are:

• Specifically provisioned through Twilio infrastructure

• Assigned exclusively to individual users

• Activated for immediate WhatsApp use

• Cannot be resold or reassigned

5.3 Services Already Rendered

SERVICES ARE CONSIDERED RENDERED immediately upon:

• Payment processing

• Number provisioning

• Account creation

• Service activation

• Credential delivery

6. Cancellation vs. Refund

6.1 Distinction Between Canceling Future Services and Refunding Past Payments

• CANCELLATION: Users may discontinue future service by contacting support@virtualwhatsapp.com and completing account resignation at app.virtualwhatsapp.com/account

• REFUND: No refunds are provided for any past payments, regardless of service cancellation timing

• CLEAR DISTINCTION: Canceling future service does not entitle users to refunds for any previous payments

6.2 Prorated Refunds for Subscription Services

NO PRORATED REFUNDS are provided for any subscription periods, including:

• Unused portions of paid periods

• Early cancellation of recurring services

• Service interruptions or downtime

• Partial month usage

• Any remaining subscription time

7. Third-Party Platform Risks

7.1 WhatsApp Platform Dependency

You acknowledge that our service depends on WhatsApp's platform, and NO REFUNDS are provided if:

• WhatsApp blocks or restricts your account

• WhatsApp changes their policies or terms

• WhatsApp discontinues support for virtual numbers

• WhatsApp implements new verification requirements

7.2 Twilio Infrastructure Dependency

You acknowledge that our service uses Twilio's infrastructure, and NO REFUNDS are provided if:

• Twilio modifies their services or policies

• Twilio experiences service interruptions

• Twilio discontinues number provisioning

• Twilio implements new restrictions

8. Legal Consequences and Liability

8.1 User Assumption of Risk

By making payment, you assume all risks including but not limited to:

• Legal consequences of WhatsApp usage

• Account blocks or restrictions

• Service interruptions or failures

• Changes in third-party policies

8.2 No Liability for Non-Refund Policy

WE ASSUME NO LIABILITY for financial losses resulting from our no-refund policy, including but not limited to:

• Inability to use purchased services

• Third-party platform restrictions

• User dissatisfaction or regret

• Changed circumstances or needs

9. Dispute Resolution

9.1 Chargeback Prohibition

By accepting these terms, you agree not to initiate chargebacks, payment disputes, or reversals with your payment provider. Any such actions constitute breach of this agreement.

9.2 Legal Jurisdiction

All disputes regarding refunds (or lack thereof) shall be resolved exclusively under Delaware law in Delaware courts.

10. Contact Information

For service cancellation (not refunds): support@virtualwhatsapp.com

Account management: app.virtualwhatsapp.com/account

IMPORTANT NOTICE: This refund policy is non-negotiable and applies to all users without exception. By completing payment, you acknowledge full understanding and acceptance of these terms.

11. Policy Modifications

We reserve the right to modify this refund policy at any time. Any modifications will maintain or strengthen the no-refund provisions and will not create refund eligibility retroactively.

12. Acknowledgment

By using our service, you explicitly acknowledge that you have read, understood, and agree to this comprehensive no-refund policy and accept all associated risks.